Senior TAM — Enterprise Linux & Remote Success Lead

Red Hat; Maine; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视on

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new

Job summary

Red Hat’s Technical Account Management team is seeking an experienced Senior Technical Account Manager to guide strategic customers on Red Hat Enterprise Linux. This remote role covers the East region of the United States and emphasizes strong customer advocacy, technical leadership, and cross-team collaboration.

You will work with key accounts to provide architectural guidance, stay current with new technologies, and help customers optimize their Red Hat deployments.

Qualifications

• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed and ensure exceptional service experience.

Skills

Communication skills

Relationship management

Technical troubleshooting

Team collaboration

Education

Bachelor's degree in a technology-related discipline

Tools

Red Hat Enterprise Linux

RPM-based Linux technologies

Docker

Kubernetes

Job description

Red Hat’s Technical Account Management team is seeking an experienced Senior Technical Account Manager to guide strategic customers on Red Hat Enterprise Linux. This remote role covers the East region of the United States and emphasizes strong customer advocacy, technical leadership, and cross-team collaboration.

You will work with key accounts to provide architectural guidance, stay current with new technologies, and help customers optimize their Red Hat deployments.