Remote Senior Technical Account Manager: Linux & Cloud

Red Hat, Inc.; City of Albany (NY); Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Paid parental leave

Job summary

Red Hat, Inc. seeks an enterprise TAM to join remotely in the East US region. You will serve as the primary advocate, provide technical and architectural guidance for the Red Hat Enterprise Linux Platform, and manage high-impact incidents with cross-functional teams.

You will learn security concepts, collaborate with engineering, R&D, product management, and support, and tailor guidance to each customer’s environment while growing long-lasting relationships.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).
• The following are beneficial but not required: container technologies such as Docker, Podman, and Kubernetes; automation environments; RPM-based Linux technologies; cloud deployments; Git or SVN.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed and ensure exceptional service experience.

Job description

Red Hat, Inc. seeks an enterprise TAM to join remotely in the East US region. You will serve as the primary advocate, provide technical and architectural guidance for the Red Hat Enterprise Linux Platform, and manage high-impact incidents with cross-functional teams.

You will learn security concepts, collaborate with engineering, R&D, product management, and support, and tailor guidance to each customer’s environment while growing long-lasting relationships.