Senior Linux TAM - Enterprise Tech Advocate (Remote)

Red Hat, LLC; Connecticut; Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and‑vis

401(k) with company match

Paid time off and holidays

Parental leave plans

Employee stock purchase plan

Job summary

Red Hat, LLC is seeking an Senior Technical Account Manager to provide architectural guidance for Red Hat Enterprise Linux to a select set of enterprise customers. This remote role is positioned in the East region of the United States, with a focus on strategic advisory and lifecycle support.

The ideal candidate will bring 5+ years in support/engineering roles, deep RHEL experience, and a proven ability to manage customer relationships while delivering proactive guidance across teams.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects.
• Bachelor's degree in a technology-related discipline.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed and ensure exceptional service experience.

Skills

Customer advocacy

Relationship management

Communication skills

Multitasking

Technical fluency (Linux)

Education

Bachelor's degree in technology-related discipline

Tools

Docker

Kubernetes

Podman

RPM-based Linux

Job description

Red Hat, LLC is seeking an Senior Technical Account Manager to provide architectural guidance for Red Hat Enterprise Linux to a select set of enterprise customers. This remote role is positioned in the East region of the United States, with a focus on strategic advisory and lifecycle support.

The ideal candidate will bring 5+ years in support/engineering roles, deep RHEL experience, and a proven ability to manage customer relationships while delivering proactive guidance across teams.