Senior Linux TAM - Enterprise Advisory (Remote)

Red Hat; Connecticut; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视on?

401(k) with employer match

Paid time off and holidays

Paid parental leave

Job summary

Red Hat’s Technical Account Management team seeks an enterprise-level engineer with a strong Red Hat Enterprise Linux background to join us remotely in the East region of the United States as a Senior Technical Account Manager. You will provide technical and architectural guidance to key customers and learn security concepts as needed.

You will work with engineering, R&D, product management, and support teams to debug, test, and resolve issues, while building long-lasting relationships and

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or QA role.
• Experience with Red Hat Enterprise Linux including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects.
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels (online, phone, video call, chat).
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed to ensure exceptional service experience.

Skills

Team player

Collaboration skills

Verbal and written communication

Fast learner

Education

Bachelor's degree in a technology-related discipline

Tools

Docker

Podman

Kubernetes

RPM-based Linux

Job description

Red Hat’s Technical Account Management team seeks an enterprise-level engineer with a strong Red Hat Enterprise Linux background to join us remotely in the East region of the United States as a Senior Technical Account Manager. You will provide technical and architectural guidance to key customers and learn security concepts as needed.

You will work with engineering, R&D, product management, and support teams to debug, test, and resolve issues, while building long-lasting relationships and