Senior Linux & Enterprise Platform Advocate (Remote)

Red Hat; Virginia; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Parental leave plans

Job summary

Red Hat’s Technical Account Management team seeks an enterprise-level Senior Technical Account Manager with a strong Red Hat Enterprise Linux background to work remotely in the East region of the United States. You will guide key customers with technical/architectural advice, support upgrades, and strategic planning, while collaborating across Red Hat teams.

You will learn security concepts, advocate for customers, and tailor support for each environment.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or QA organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects.
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed and ensure exceptional service experience.

Skills

Communication skills

Relationship management

Multi-tasking

Education

Bachelor’s degree in a technology-related discipline

Tools

Docker

Podman

Kubernetes

Job description

Red Hat’s Technical Account Management team seeks an enterprise-level Senior Technical Account Manager with a strong Red Hat Enterprise Linux background to work remotely in the East region of the United States. You will guide key customers with technical/architectural advice, support upgrades, and strategic planning, while collaborating across Red Hat teams.

You will learn security concepts, advocate for customers, and tailor support for each environment.