Remote Senior Technical Account Architect

Red Hat, Inc.; Montpelier (VT); Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off

Dental coverage

Job summary

Red Hat, Inc. is seeking a Senior Technical Account Manager to remotely support East-region customers in the United States.

You will serve as a key customer advocate, guide product upgrades, and drive architectural success for Red Hat Enterprise Linux while learning security concepts and best practices. You will collaborate with engineering, product management, and support teams to resolve issues, tailor solutions, and cultivate long-term relationships with strategic accounts, including onsite

Qualifications

• 5+ years in a support, development, engineering, IT, or quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Skills

Experience with Red Hat Enterprise LIn

Configuration management

Customer relationship management

Strong communication

Multi-tasking

Education

Bachelor's degree in technology-related discipline

Tools

Docker

Kubernetes

RPM-based Linux technologies

Job description

Red Hat, Inc. is seeking a Senior Technical Account Manager to remotely support East-region customers in the United States.

You will serve as a key customer advocate, guide product upgrades, and drive architectural success for Red Hat Enterprise Linux while learning security concepts and best practices. You will collaborate with engineering, product management, and support teams to resolve issues, tailor solutions, and cultivate long-term relationships with strategic accounts, including onsite