Senior Linux TAM - Enterprise Support (Remote)

Red Hat, Inc.; Richmond (VA); Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vi​

401(k) with employer match

Job summary

Red Hat, Inc. is seeking a Senior Technical Account Manager to join our Enterprise TAM team remotely in the East region of the United States. The TAM provides direct technical and architectural guidance for Red Hat Enterprise Linux, partnering with a small set of key customers to ensure success.

You will collaborate with engineering, RD, product management, and support teams, learn security concepts, and tailor support to each customer’s environment while growing long-lasting relationships.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or QA org.
• Experience with Red Hat Enterprise Linux including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships with proactive, relationship-based support.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating cross-team communication.
• Deliver Red Hat portfolio roadmap updates and assist customers with upgrades and implementations.
• Rapidly learn and stay current with technologies including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing implementation expertise.
• Perform technical reviews to prevent issues and share knowledge across teams.
• Understand customer infrastructures, environments, and product usage to tailor support.
• Investigate and respond to support requests via online, phone, video, chat, etc.
• Provide strategic advice on current and future Red Hat products and solutions.
• Manage customer cases with clear documentation and collaborate with engineering and product teams.
• Create and maintain technical documentation for issue resolution.

Skills

5+ years experience in enterprise IT/​

Red Hat Enterprise Linux experience

Customer advocacy & relationship mgmt

Technical communication

Problem-solving & troubleshooting

Education

Bachelor's degree in technology-related discipline

Tools

Docker

Podman

Kubernetes

RPM-based Linux

Job description

Red Hat, Inc. is seeking a Senior Technical Account Manager to join our Enterprise TAM team remotely in the East region of the United States. The TAM provides direct technical and architectural guidance for Red Hat Enterprise Linux, partnering with a small set of key customers to ensure success.

You will collaborate with engineering, RD, product management, and support teams, learn security concepts, and tailor support to each customer’s environment while growing long-lasting relationships.