Senior Technical Account Manager - Remote East US

Red Hat, Inc.; Atlanta (GA); Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid time off and holidays

Parental leave plans for all new users

Remote-friendly disclosure

Job summary

Red Hat’s Technical Account Management team is seeking an enterprise‑level engineer with a background in Red Hat Enterprise Linux to join us remotely in the East region of the United States as a Senior Technical Account Manager.

You will work with a small set of key customers to provide direct technical and architectural guidance, manage incidents, and drive successful deployments while collaborating with engineering, product management, and support teams.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Skills

Customer relationship management

Verbal and written communication

Problem solving

Leadership and collaboration

RHEL expertise

Education

Bachelor's degree in a technology-related discipline

Tools

Docker

Kubernetes

RPM-based Linux

Job description

Red Hat’s Technical Account Management team is seeking an enterprise‑level engineer with a background in Red Hat Enterprise Linux to join us remotely in the East region of the United States as a Senior Technical Account Manager.

You will work with a small set of key customers to provide direct technical and architectural guidance, manage incidents, and drive successful deployments while collaborating with engineering, product management, and support teams.