Senior Legal Document Production Specialist

RR Donnelley (RRD); Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Disability insurance

Tuition assistance

Parental leave

Adoption assistance

Employer/partner discounts

Job summary

RR Donnelley (RRD) is seeking a Senior Document Production Associate responsible for word processing and document production services. The role follows a 1st shift schedule Thu-Mon, 11:00 a.m. – 8:00 p.m., with duties including editing, proofreading, and coordinating production workflows.

Candidates should have at least a high school diploma, 3+ years in a legal/banking/large corporate setting, and strong MS Office and typing skills. Ability to work in a fast-paced, team environment is essential.

Qualifications

• Highschool diploma or equivalent required.
• 3+ years’ experience in legal, banking, or large corporate environment preferred.
• Document production / word processing experience preferred.
• Advanced MS Office skills (Word, Excel, PowerPoint) and strong typing.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of a legal timekeeping or job tracking system preferred.
• Fast-paced team environment with ability to work independently and collaboratively.
• Prioritize work and meet deadlines with accuracy and quality.
• Handle sensitive / confidential documents and information.
• Make independent decisions aligned with business needs and policy.
• Troubleshoot complex tasks / equipment; escalate when needed.
• Excellent verbal and written communication; professional etiquette.
• Self-motivated with a positive can-do attitude.
• Strong customer service skills to build client relationships.
• Ability to interact with multi-functional and diverse backgrounds.

Responsibilities

• Perform document production work according to policies and procedures.
• Assess job requests and determine correct processing path.
• Edit, proofread, convert, create, transcribe, or complete requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment, software, and hardware.
• Coordinate document production services, intake and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs/tracking software for all assigned work.
• Meet contracted deadlines for acceptance, completion, and delivery.
• Communicate with peers, supervisor or client on job or deadline issues.
• Foster continuous service improvement and client relationships.
• Handle sensitive documents and information securely.
• Perform quality assurance on others' work.
• Train junior staff members.
• Assist peer teams with proofreading, design, or other document work.
• Complete other tasks assigned by management.
• Interact with clients in person, over the phone, or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies cost-effectively.

Skills

MS Office proficiency

Typing / keyboarding

Verbal and written communication

Customer service

Attention to detail

Problem solving / troubleshooting

Team player / collaborative

Independent decision making

Ability to manage confidential data

Education

High school diploma or equivalent

Higher education preferred

Tools

Microsoft Office

Document editing software

Logs / tracking software

Job description

RR Donnelley (RRD) is seeking a Senior Document Production Associate responsible for word processing and document production services. The role follows a 1st shift schedule Thu-Mon, 11:00 a.m. – 8:00 p.m., with duties including editing, proofreading, and coordinating production workflows.

Candidates should have at least a high school diploma, 3+ years in a legal/banking/large corporate setting, and strong MS Office and typing skills. Ability to work in a fast-paced, team environment is essential.