Senior Document Production Specialist — Evening Shift

RR Donnelley; Ohio; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role runs Monday–Friday, 3pm–12am, with responsibilities spanning editing, proofreading, and workflow coordination to meet deadlines.

The position requires a high school diploma or equivalent, at least 3 years in a legal/banking/large corporate setting, and advanced MS Office skills. You will handle confidential documents and support senior staff.

Qualifications

• High school diploma or equivalent required. Higher education preferred or equivalent work experience.
• Minimum 3 years’ experience in legal, banking or large corporate environment.
• Document production and word processing experience preferred.
• Advanced MS Office skills; strong typing and keyboarding.
• Adept with other software programs for editing and/or creating documents.
• Knowledge of legal timekeeping or job tracking system preferred.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Ability to prioritize work and meet deadlines.
• Strong attention to detail with accuracy and quality.
• Ability to handle sensitive documents and information.
• Ability to make independent decisions per business needs.
• Ability to troubleshoot complex tasks and know when to escalate.
• Excellent verbal and written communication and professional email etiquette.
• Self-motivated with positive attitude; customer service skills essential.
• Able to interact with multi-functional and diverse backgrounds.

Responsibilities

• Perform document production work according to established policies and procedures.
• Assess job requests, identify correct process and ensure completion.
• Edit, proofread, convert, create, transcribe or complete production requests to satisfaction.
• Demonstrate intermediate to advanced use of equipment/software and hardware.
• Coordinate document production services, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Utilize logs/tracking for all assigned work.
• Meet contracted deadlines for work delivery.
• Communicate with peers, supervisor or client on deadlines.
• Help foster proactive service and client relationship building.

Skills

MS Office

Typing speed

Verbal & written communication

Customer service

Problem solving

Attention to detail

Time management

Team collaboration

Troubleshooting software/hardware

Documentation editing

Education

High school diploma or equivalent

Higher level education preferred or equivalent experience

Tools

MS Office suite

Job description

Williams Lea by RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role runs Monday–Friday, 3pm–12am, with responsibilities spanning editing, proofreading, and workflow coordination to meet deadlines.

The position requires a high school diploma or equivalent, at least 3 years in a legal/banking/large corporate setting, and advanced MS Office skills. You will handle confidential documents and support senior staff.