Senior Document Production Specialist — QA & Client Support

RRD; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role is 1st shift, Monday–Friday 9:00 a.m. to 6:00 p.m., with responsibilities including adherence to policies, accurate editing, and efficient workflow management.

You will interact with clients, coordinate within the team, and ensure high quality, timely deliverables. The position requires 3+ years in a legal, banking, or corporate setting, strong MS Office skills,

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent work experience.
• Minimum 3 years’ experience in a legal, banking, or large corporate environment; document production experience preferred.
• Advanced MS Office (Word, Excel, PowerPoint); strong typing and keyboarding.
• Familiarity with editing and document creation software.
• Ability to work in a fast-paced, team environment and meet deadlines.

Responsibilities

• Perform document production work according to policies and procedures.
• Assess each job request and determine the correct process to produce documents.
• Edit, proofread, convert, create, transcribe, or complete production requests to client satisfaction.
• Meet deadlines for accepting, completing, and delivering work.
• Interact with clients and internal teams regarding job status and issues.
• Train junior staff and assist peer teams as needed.
• Handle confidential documents with care and maintain data security.

Skills

MS Office

Typing

Attention to detail

Communication

Time management

Confidential documents handling

Independent decision making

Education

High school diploma

Higher education preferred

Tools

Legal timekeeping system

Job description

RRD is seeking a Senior Document Production Associate to provide word processing and document production services for clients. The role is 1st shift, Monday–Friday 9:00 a.m. to 6:00 p.m., with responsibilities including adherence to policies, accurate editing, and efficient workflow management.

You will interact with clients, coordinate within the team, and ensure high quality, timely deliverables. The position requires 3+ years in a legal, banking, or corporate setting, strong MS Office skills,