Senior Document Production Specialist

RR Donnelley & Sons; Wheeling (WV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Adoption assistance

Employer discounts

Job summary

RR Donnelley & Sons in Wheeling, WV, is seeking a Senior Document Production Associate to provide word processing and document production services for clients on 1st shift (Mon-Fri 9:00 a.m. - 6:00 p.m.).

You will assess requests, edit, proofread, convert, and create documents to meet client satisfaction while handling confidential information. Ideal candidates have 3+ years in a legal, banking, or large corporate setting, strong MS Office skills, and the ability to work independently and as

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum 3 years' experience in legal, banking or large corporate environment.
• Document production and word processing experience preferred.
• Advanced MS Office skills required.
• Ability to work in a fast-paced, team environment, independently and collaboratively.
• Strong attention to detail with focus on accuracy and quality.

Responsibilities

• Perform document production work according to established policies and procedures.
• Thoroughly assess job requests, identify correct process to produce documents and ensure completion.
• Edit, proofread, convert, create, transcribe or complete production requests to client satisfaction.
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware.
• Assist with coordination of document production services, intake, and workflow within team.
• Troubleshoot more complex software or hardware problems.
• Use logs and/or tracking software for all assigned work.
• Meet contracted deadlines and communicate with peers or clients.
• Foster proactive service and client relationship building.
• Handle sensitive and/or confidential documents and information.
• Perform Quality Assurance on work of others.
• Train more junior staff members.
• Interact with clients in person, over the phone or electronically.
• Adhere to company and client site policies.
• Use equipment and supplies cost-effectively.

Skills

Document production

Keyboarding / typing

Fast-paced team environment

Customer service

Verbal and written communication

Education

High school diploma or equivalent

Higher education or equivalent experience

Tools

MS Word

MS Excel

MS PowerPoint

Legal timekeeping system

Job description

RR Donnelley & Sons in Wheeling, WV, is seeking a Senior Document Production Associate to provide word processing and document production services for clients on 1st shift (Mon-Fri 9:00 a.m. - 6:00 p.m.).

You will assess requests, edit, proofread, convert, and create documents to meet client satisfaction while handling confidential information. Ideal candidates have 3+ years in a legal, banking, or large corporate setting, strong MS Office skills, and the ability to work independently and as