Senior CX Routing Engine Architect (Remote)

Miratech; Phoenix (AZ); Sur place; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health insurance

Relocation program

Work From Anywhere culture

Certification opportunities

Résumé du poste

Miratech seeks a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will create scalable backend services in Java/Spring Boot, focusing on real-time routing of voice and digital interactions across agents, queues, and channels.

You will work with cloud-native architectures, event-driven systems, and collaborate with CX platform teams to translate business requirements into robust routing solutions.

Qualifications

• 8+ years of software engineering experience in distributed applications.
• Expert-level Java/Spring Boot and REST API design.
• Experience with low-latency routing for contact center or CX platforms.
• Knowledge of ACD concepts, queues, and skill-based routing.
• Experience with cloud-native architectures and event-driven systems.

Responsabilités

• Design and build enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, capacity, and rules.
• Ensure high availability, scalability, resilience, and performance across routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Collaborate with CX domain experts and multiple product teams to translate requirements into components.

Connaissances

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Outils

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

API gateways

Description du poste

Miratech seeks a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will create scalable backend services in Java/Spring Boot, focusing on real-time routing of voice and digital interactions across agents, queues, and channels.

You will work with cloud-native architectures, event-driven systems, and collaborate with CX platform teams to translate business requirements into robust routing solutions.