Senior Real-Time Routing Engine Engineer (CX Platform) - Remote

Miratech; Los Angeles (CA); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Certification programs

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will develop the core routing engine handling real-time voice and digital interactions across agents, queues, skills, channels, and business units using Java, Spring Boot, and cloud-native architectures.

You will work with product, architecture, workforce management, telephony, and CX platform teams to deliver scalable

Qualifications

• 8+ years in software engineering with distributed apps ownership.
• Expert Java and Spring Boot, REST APIs, and performance engineering.
• Experience in routing logic for contact centers or CX.
• Knowledge of ACD, queues, skill-based routing, workload balancing.
• Experience with high-throughput, low-latency systems.
• Database experience with PostgreSQL or relational DBs.
• Excellent technical writing and ability to lead workshops.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
• Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
• Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
• Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
• Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
• Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
• Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
• Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Cloud-native

Event-driven

Tools

PostgreSQL

Kafka

Kubernetes

Jenkins

RabbitMQ

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will develop the core routing engine handling real-time voice and digital interactions across agents, queues, skills, channels, and business units using Java, Spring Boot, and cloud-native architectures.

You will work with product, architecture, workforce management, telephony, and CX platform teams to deliver scalable