Senior Routing Engine Architect (Remote CX Platform)

Miratech; Philadelphia (Philadelphia County); Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Relentless performance culture

Competitive pay & benefits including健康

Remote work flexibility

Professional development & mentorship

Global client impact projects

Inclusive, multicultural environment

Sustainability and social values

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform powering enterprise-scale contact center operations. You will craft core routing engines for real-time voice and digital interactions, building scalable backend services with strict latency, availability, and resiliency requirements.

You will work with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product,

Qualifications

• 8+ years of software engineering experience with ownership of distributed applications.
• Expert-level hands-on Java and Spring Boot with microservices, REST APIs, persistence, security, testing, and performance engineering.
• Experience routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, agent states, queue management, and workload balancing.
• Deep understanding of API-first design, event-driven architecture, messaging, and cloud-native engineering.
• Experience with PostgreSQL or comparable relational DBs, data modeling, and transactional design.
• Hands-on experience with CX platforms and operational concepts behind routing and engagement.
• Excellent communication skills and ability to document technical decisions and lead workshops.

Responsibilities

• Design and develop enterprise-scale routing engines distributing voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
• Develop core Java and Spring Boot services, APIs, integration components, and reference implementations.
• Translate operational requirements into routing components, flows, and technical roadmaps.
• Define non-functional requirements for availability, performance, security, observability, DR, and supportability.
• Review designs and code, identify risks, and drive decisions balancing quality, time, and cost.
• Establish engineering standards, reusable patterns, quality gates, and technology adoption guidance.
• Collaborate with CX domain experts to translate requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

API-first design

Event-driven architectures

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

Observability platforms

API gateways

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform powering enterprise-scale contact center operations. You will craft core routing engines for real-time voice and digital interactions, building scalable backend services with strict latency, availability, and resiliency requirements.

You will work with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product,