Senior Routing Engine Developer (Remote)

SmartRecruiters, Inc.; Austin (TX); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Remote work culture

Competitive compensation & benefits

Growth opportunities & certifications

Global impact projects

Multicultural environment

Sustainability values

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies,

Qualifications

• 8+ years of software engineering experience with ownership of distributed applications.
• Expert-level Java and Spring Boot; REST APIs, persistence, security, testing, performance.
• Experience with routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, queue management, and workload balancing.
• API-first design, event-driven architecture, and cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across routing paths and workloads.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Collaborate with CX teams to translate requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Cloud-native

PostgreSQL

Event-driven

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents, queues, skills, channels, and business units in real time.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies,