Senior Real-Time Routing Engine Lead (Remote-Friendly)

SmartRecruiters, Inc.; Chicago (IL); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Health insurance

Relocation program

Remote work

Professional development

Global projects

Multicultural environment

Sustainability values

Job summary

Miratech seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop core routing engines for real-time distribution across agents, queues, skills, channels, and business units with scalable backend services.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with CX platform teams,

Qualifications

• 8+ years of software engineering experience with ownership of distributed applications.
• Expert-level hands-on experience with Java and Spring Boot for distributed systems.
• Experience developing routing or contact center platforms.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, capacity, and business rules.
• Ensure high availability, scalability, resiliency, and performance across workloads.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.

Skills

Distributed systems

REST APIs

Performance engineering

High concurrency

Documentation

Client-facing workshops

Tools

Java

Spring Boot

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

Observability platforms

API gateways

Security architecture

Job description

Miratech seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will develop core routing engines for real-time distribution across agents, queues, skills, channels, and business units with scalable backend services.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with CX platform teams,