Senior CX Routing Engine Architect - Remote

Miratech Group; San Antonio (TX); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Job summary

Miratech Group is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines handling real-time distribution of voice and digital interactions across agents, queues, skills, and channels.

The role focuses on building scalable backend services with Java, Spring Boot, and cloud-native architectures, collaborating with CX platform teams, product, and workforce

Qualifications

• 8+ years of software engineering experience in distributed applications.
• Expert-level hands-on experience with Java, Spring Boot, REST APIs, persistence, security, testing, and performance engineering.
• Experience developing routing logic for contact center, communications, or customer engagement platforms.
• Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
• Experience building high-throughput, low-latency transaction processing systems; API-first design and event-driven architecture.
• Experience with relational databases (PostgreSQL) and data modeling.
• Hands-on with CX platforms and routing concepts; strong documentation and client-facing skills.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration requirements.
• Collaborate with CX domain teams to translate requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

PostgreSQL

API-first design

Event-driven architecture

Cloud-native

Leadership communication

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech Group is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines handling real-time distribution of voice and digital interactions across agents, queues, skills, and channels.

The role focuses on building scalable backend services with Java, Spring Boot, and cloud-native architectures, collaborating with CX platform teams, product, and workforce