Senior CSM/FSM Architect & Delivery Lead – Remote

Cognizant Technology Solutions Corporation; Dover (DE); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will blend architecture-level delivery support with ownership of the capability roadmap and reusable assets, driving FSM maturity beyond its current tier.

You will allocate at least 60% to billable delivery and upskilling initiatives, while 40% is focused on CoE responsibilities, in a remote work model.

Qualifications

• Current CIS-CSM certification.
• CIS-FSM certification or strong FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly reviews.
• Develop reusable solution assets like starter kits for CSM FSM extensions.
• Lead solution architecture for CSM/FSM-led RFPs and establish delivery standards.
• Partner with Academy to deliver upskilling and capability development.

Skills

CIS-CSM

FSM delivery experience

Industry workflows

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will blend architecture-level delivery support with ownership of the capability roadmap and reusable assets, driving FSM maturity beyond its current tier.

You will allocate at least 60% to billable delivery and upskilling initiatives, while 40% is focused on CoE responsibilities, in a remote work model.