Senior Customer & Field Service Architect (Remote)

Cognizant Technology Solutions Corporation; Boise (ID); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will blend architecture-level delivery support with roadmap ownership and build reusable assets to strengthen the FSM portfolio.

The role emphasizes billable delivery, escalation support, and upskilling, with remote work and a competitive salary in the $119k–$139.5k range.

Qualifications

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led RFPs and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will blend architecture-level delivery support with roadmap ownership and build reusable assets to strengthen the FSM portfolio.

The role emphasizes billable delivery, escalation support, and upskilling, with remote work and a competitive salary in the $119k–$139.5k range.