Senior CSM/FSM Architect — Remote Delivery & Roadmap

Cognizant Technology Solutions Corporation; New York (NY); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays + PTO

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will drive architecture-level delivery, roadmap ownership, and reusable assets while collaborating with Delivery and Academy teams to support complex implementations.

The role emphasizes billable delivery, escalation support, and upskilling, with a strong focus on governance and quality assurance. Remote work is supported.

Qualifications

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within service-level agreements.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and quality assurance standards.
• Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.

Skills

CIS-CSM

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. You will drive architecture-level delivery, roadmap ownership, and reusable assets while collaborating with Delivery and Academy teams to support complex implementations.

The role emphasizes billable delivery, escalation support, and upskilling, with a strong focus on governance and quality assurance. Remote work is supported.