Remote Customer & Field Service Architect | CIS-CSM FSM Lead

Cognizant Technology Solutions Corporation; Augusta (ME); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. The role focuses on architecture-level delivery support, escalating resolutions, and owning the capability roadmap, with collaboration across Delivery and Academy teams.

The position allocates significant time to billable delivery and upskilling, with remote work flexibility and a strong emphasis on industry workflows for FSI and HLS.

Qualifications

• Must have CIS-CSM certification.
• CIS-FSM certification or hands-on FSM delivery experience preferred.
• Experience with FSI/HLS industry workflows is a plus.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations and resolve priority 1 and 2 escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including industry starter kits for CSM and FSM.
• Lead solution architecture for RFPs and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling.

Skills

CIS-CSM certification

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America. The role focuses on architecture-level delivery support, escalating resolutions, and owning the capability roadmap, with collaboration across Delivery and Academy teams.

The position allocates significant time to billable delivery and upskilling, with remote work flexibility and a strong emphasis on industry workflows for FSI and HLS.