CSM/FSM Architect & Delivery Lead (Remote)

Cognizant Technology Solutions Corporation; Honolulu (HI); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation seeks a Customer and Field Service Manager to lead CSM and FSM capabilities across North America. You will shape the capability roadmap, deliver architecture-level support, and build reusable solution assets to accelerate complex implementations.

The role allocates at least 60% of capacity to billable delivery, escalation support, and Academy-partnered upskilling, with no more than 40% to CoE responsibilities. Remote work is supported.

Qualifications

• Current CIS-CSM certification.
• Nice to have: CIS-FSM certification or strong FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including industry starter kits for CSM and FSM.
• Lead solution architecture for CSM/FSM-led RFPs and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling and prioritize capability development.

Skills

CIS-CSM certification

FSM delivery experience

FSI/HLS workflows exposure

Job description

Cognizant Technology Solutions Corporation seeks a Customer and Field Service Manager to lead CSM and FSM capabilities across North America. You will shape the capability roadmap, deliver architecture-level support, and build reusable solution assets to accelerate complex implementations.

The role allocates at least 60% of capacity to billable delivery, escalation support, and Academy-partnered upskilling, with no more than 40% to CoE responsibilities. Remote work is supported.