Remote Customer & Field Service Lead (CSM/FSM)

Cognizant; Cheyenne (WY); Remote; USD 119.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is hiring a Customer and Field Service Manager to lead CSM and FSM capabilities across North America, with a focus on architecture-level delivery, escalation, and roadmap ownership. Remote role with 60% billable delivery and up to 40% CoE work, offering a robust benefits package and discretionary incentive program.

You will work with Delivery and Academy teams to upskill, develop reusable assets, and guide complex implementations in FSI and HLS contexts.

Qualifikationen

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Aufgaben

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly reviews.
• Develop reusable solution assets, including industry starter kits for CSM FSM.
• Lead solution architecture for RFPs and establish delivery standards.
• Partner with Academy to deliver CSM/FSM upskilling.

Kenntnisse

CIS-CSM cert

CIS-FSM cert / FSM delivery

FSI/HLS exposure

Jobbeschreibung

Cognizant is hiring a Customer and Field Service Manager to lead CSM and FSM capabilities across North America, with a focus on architecture-level delivery, escalation, and roadmap ownership. Remote role with 60% billable delivery and up to 40% CoE work, offering a robust benefits package and discretionary incentive program.

You will work with Delivery and Academy teams to upskill, develop reusable assets, and guide complex implementations in FSI and HLS contexts.