CSM/FSM Solution Architect & Delivery Lead (Remote)

Cognizant Technology Solutions Corporation; Denver (CO); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America, focusing on architecture-level delivery support and capability roadmaps. This role emphasizes reusable assets and collaboration with Delivery and Academy teams for complex implementations.

The role allocates significant time to billable delivery and escalation support, with remote work options and opportunity to influence strategic FSM initiatives across

Qualifications

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within service-level agreements.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and quality assurance standards.
• Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.

Skills

CIS-CSM certification

CIS-FSM certification

FSI/HLS industry workflows

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America, focusing on architecture-level delivery support and capability roadmaps. This role emphasizes reusable assets and collaboration with Delivery and Academy teams for complex implementations.

The role allocates significant time to billable delivery and escalation support, with remote work options and opportunity to influence strategic FSM initiatives across