Remote Customer & Field Service Leader | CSM/FSM Architect

Cognizant Technology Solutions Corporation; Salem (OR); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Disability insurance

Parental Leave

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America, including architecture-level delivery support, roadmap ownership, and reusable solution assets. The role emphasizes collaboration with Delivery and Academy teams to support complex implementations and build technical capability.

The position allocates at least 60% to billable delivery, escalation support, and upskilling, with up to 40% to Center of

Qualifications

• Current CIS-CSM certification.
• CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets and starter kits for CSM FSM.
• Lead solution architecture for RFPs and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling.

Skills

CIS-CSM certification

FSM certification

FSM delivery experience

Industry workflows in FSI/HLS

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities in North America, including architecture-level delivery support, roadmap ownership, and reusable solution assets. The role emphasizes collaboration with Delivery and Academy teams to support complex implementations and build technical capability.

The position allocates at least 60% to billable delivery, escalation support, and upskilling, with up to 40% to Center of