Remote: CSM/FSM Solution Architect & Leader

Cognizant; New York (NY); Remote; USD 119.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities across North America. This role blends architecture-level delivery support with owning the capability roadmap and reusable assets, driving the initiative beyond its current Developing-tier rating.

You will collaborate with Delivery and Academy teams to support complex implementations and capability growth. The role allocates at least 60% of capacity to billable delivery, escalation support, and upskilling,

Qualifikationen

• Current CIS-CSM certification required.
• Exposure to FSM and CSM delivery is a plus.
• Familiarity with FSI/HLS workflows is beneficial.

Aufgaben

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly reviews.
• Develop reusable solution assets, including starter kits for CSM FSM initiatives.
• Lead solution architecture for RFPs and establish delivery/QA standards.
• Partner with Academy to deliver CSM/FSM upskilling.

Ausbildung

CIS-CSM certification

CIS-FSM certification

Jobbeschreibung

Cognizant is seeking a Customer and Field Service Manager to lead CSM and FSM capabilities across North America. This role blends architecture-level delivery support with owning the capability roadmap and reusable assets, driving the initiative beyond its current Developing-tier rating.

You will collaborate with Delivery and Academy teams to support complex implementations and capability growth. The role allocates at least 60% of capacity to billable delivery, escalation support, and upskilling,