Senior CSM/FSM Leader — Remote Delivery & Roadmap

Cognizant Technology Solutions Corporation; Helena (MT); Remote; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead its CSM and FSM capabilities in North America. The role focuses on architecture-level delivery support, capability roadmap ownership, and development of reusable assets.

The role emphasizes collaboration with Delivery and Academy teams, with a mixture of billable delivery and strategic non-delivery responsibilities. Remote work is available with a strong emphasis on enterprise-scale outcomes.

Qualifications

• Current CIS-CSM certification.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.
• Exposure to industry workflows in FSI and/or HLS.

Responsibilities

• Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including starter kits for CSM and FSM, and contribute to reusable templates and playbooks.
• Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling and capability development.

Skills

CIS-CSM certification

CIS-FSM certification

FSI/HLS industry workflows

Education

CIS-CSM certification

Job description

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead its CSM and FSM capabilities in North America. The role focuses on architecture-level delivery support, capability roadmap ownership, and development of reusable assets.

The role emphasizes collaboration with Delivery and Academy teams, with a mixture of billable delivery and strategic non-delivery responsibilities. Remote work is available with a strong emphasis on enterprise-scale outcomes.