Remote CSM/FSM Architect & Delivery Leader

Cognizant Technology Solutions Corporation; Montpelier (VT); À distance; USD 119 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental/Vision/Life Insurance

Paid holidays & PTO

401(k) plan

Disability Insurance

Paid Parental Leave

Employee Stock Purchase Plan

Résumé du poste

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM/FSM capabilities in North America. The role blends architecture-level delivery support with ownership of capability roadmaps and reusable assets, driving collaboration across Delivery and Academy teams for complex implementations.

The position allocates at least 60% to billable delivery, escalation support, and upskilling with 40% to CoE responsibilities, and offers a remote work model.

Qualifications

• Current CIS-CSM certification.
• Exposure to industry workflows in FSI and/or HLS.
• Current CIS-FSM certification or strong hands-on FSM delivery experience.

Responsabilités

• Provide architecture-level support for complex CSM/FSM implementations and resolve escalations within SLAs.
• Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.
• Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and FSM starter kit for Q2 FY27.
• Lead solution architecture for CSM/FSM-led RFPs and set delivery and QA standards.
• Partner with Academy to deliver CSM/FSM upskilling and prioritise FSM capability development.

Connaissances

CIS-CSM certification

Description du poste

Cognizant Technology Solutions Corporation is seeking a Customer and Field Service Manager to lead CSM/FSM capabilities in North America. The role blends architecture-level delivery support with ownership of capability roadmaps and reusable assets, driving collaboration across Delivery and Academy teams for complex implementations.

The position allocates at least 60% to billable delivery, escalation support, and upskilling with 40% to CoE responsibilities, and offers a remote work model.