Seasonal Front Desk & Client Experience Lead

H&R Block, Inc.; Lancaster (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional experience during tax season.

This in-person position requires strong communication and multitasking skills, with availability for evenings and weekends. Training is provided and you can grow toward tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression at the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support client experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure a smooth, professional experience during tax season.

This in-person position requires strong communication and multitasking skills, with availability for evenings and weekends. Training is provided and you can grow toward tax preparation or office leadership.