Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Hummelstown (Dauphin County); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in person. You will manage client check-ins, scheduling, and support daily operations alongside tax professionals, offering a stepping stone into tax preparation or leadership with training.

The role requires strong interpersonal skills, the ability to multitask, and a commitment to maintaining a professional, confidential environment for clients during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Scheduling software

Education

High school diploma

Tools

Microsoft Office Suite

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in person. You will manage client check-ins, scheduling, and support daily operations alongside tax professionals, offering a stepping stone into tax preparation or leadership with training.

The role requires strong interpersonal skills, the ability to multitask, and a commitment to maintaining a professional, confidential environment for clients during tax season.