Seasonal Front Desk & Client Experience Lead

H&R Block, Inc.; Edinburgh (IN); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations during tax season. You will greet clients, manage check-in, schedule appointments, and route clients to the right tax professional in an in-person setting.

This role offers training and a path into tax services or office leadership within a collaborative team environment. Availability includes evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Client service

Multitasking

Interpersonal communication

Attention to detail

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily operations during tax season. You will greet clients, manage check-in, schedule appointments, and route clients to the right tax professional in an in-person setting.

This role offers training and a path into tax services or office leadership within a collaborative team environment. Availability includes evenings and weekends during tax season.