Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Jonesboro (LA); On-site; USD 18,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership, with Availability to work evenings and weekends during tax season.

The position emphasizes confidentiality and teamwork, with responsibilities spanning check-in, document handling, and coordination with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in fast-paced, client-centric environments is required.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage priorities while maintaining accuracy.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning/organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Attention to detail

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax preparation or office leadership, with Availability to work evenings and weekends during tax season.

The position emphasizes confidentiality and teamwork, with responsibilities spanning check-in, document handling, and coordination with tax professionals to ensure a smooth client experience.