Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Franklin (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office operations in person. You’ll schedule appointments, direct clients to the right tax professional, and support the intake process while maintaining a professional, confidential environment.

The role emphasizes strong interpersonal communication, multitasking, and teamwork during tax season, with opportunities for growth into tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office operations in person. You’ll schedule appointments, direct clients to the right tax professional, and support the intake process while maintaining a professional, confidential environment.

The role emphasizes strong interpersonal communication, multitasking, and teamwork during tax season, with opportunities for growth into tax prep or office leadership.