Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Barberton (OH); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations with a team of tax professionals. This in-person role offers training and a path into tax preparation or leadership.

Responsibilities include handling client check-in, coordinating with tax staff, and maintaining a professional, organized front desk. Evening and weekend availability during tax season is required.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion and care.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Organization

Attention to detail

Confidentiality

Ausbildung

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations with a team of tax professionals. This in-person role offers training and a path into tax preparation or leadership.

Responsibilities include handling client check-in, coordinating with tax staff, and maintaining a professional, organized front desk. Evening and weekend availability during tax season is required.