Seasonal Front Desk & Client Experience Lead

H&R Block, Inc.; Texas City (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Training and growth opportunities

Benefits during the season

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations in person alongside tax professionals.

The role offers training and growth opportunities, with evening and weekend availability during tax season. This position emphasizes professionalism, confidentiality, and collaboration within a team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and handle competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily office operations in person alongside tax professionals.

The role offers training and growth opportunities, with evening and weekend availability during tax season. This position emphasizes professionalism, confidentiality, and collaboration within a team.