Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Frenchtown (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers a pathway into tax preparation or leadership with training provided.

You will check clients in, coordinate with tax professionals, and maintain an organized, confidential front desk environment during tax season. Evening and weekend availability is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Office scheduling

Education

High school diploma/GED

Experience in hospitality/call center/customer service

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations. This in-person role offers a pathway into tax preparation or leadership with training provided.

You will check clients in, coordinate with tax professionals, and maintain an organized, confidential front desk environment during tax season. Evening and weekend availability is required.