Seasonal Front Desk & Client Concierge — Tax Office

H&R Block, Inc.; Pell City (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Pell City, Alabama. You will greet clients, manage scheduling, and support day-to-day office operations alongside tax professionals in a face-to-face role.

The position emphasizes professional client interactions, organization, and discretion, with opportunities for growth into tax preparation or office leadership within a collaborative team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong organizational skills.
• Proficiency with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Microsoft Office

Scheduling systems

Team collaboration

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Pell City, Alabama. You will greet clients, manage scheduling, and support day-to-day office operations alongside tax professionals in a face-to-face role.

The position emphasizes professional client interactions, organization, and discretion, with opportunities for growth into tax preparation or office leadership within a collaborative team environment.