Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Thomasville (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Alabama is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office, greet clients, manage check-ins, and coordinate scheduling with tax professionals. You will support daily operations, handle sensitive information with discretion, and work evenings/weekends during tax season.

This in-person role offers a path into tax preparation or office leadership within a high-performing team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal communication

Multitasking

Organization

Attention to detail

Customer service

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Alabama is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office, greet clients, manage check-ins, and coordinate scheduling with tax professionals. You will support daily operations, handle sensitive information with discretion, and work evenings/weekends during tax season.

This in-person role offers a path into tax preparation or office leadership within a high-performing team.