Seasonal Client Concierge | Front Desk for Tax Season

H&R Block, Inc.; Demopolis (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist in Demopolis, AL. You will greet clients, manage check-in, schedule appointments, and support a team of tax professionals in a fast-paced office environment.

The role emphasizes professional client service, confidentiality, and collaboration with tax professionals, with opportunities to advance into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist in Demopolis, AL. You will greet clients, manage check-in, schedule appointments, and support a team of tax professionals in a fast-paced office environment.

The role emphasizes professional client service, confidentiality, and collaboration with tax professionals, with opportunities to advance into tax preparation or office leadership.