Seasonal Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Calera (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. in Alabama seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in-person.

You will route calls, schedule appointments, and coordinate with tax professionals to match clients with the right expert, while maintaining a neat, confidential reception area. This role offers training and a path into tax preparation or office leadership, with opportunities to grow during tax season and beyond.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Scheduling software

Evenings/weekends

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Alabama seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in-person.

You will route calls, schedule appointments, and coordinate with tax professionals to match clients with the right expert, while maintaining a neat, confidential reception area. This role offers training and a path into tax preparation or office leadership, with opportunities to grow during tax season and beyond.