Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Maryland; On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients in person and support daily office operations. You will schedule appointments, route clients to the right tax professionals, and help with intake and document organization. This role offers in-person work during tax season with training provided.

Ideal candidates communicate professionally, stay organized, and remain discreet when handling sensitive information.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client-facing

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients in person and support daily office operations. You will schedule appointments, route clients to the right tax professionals, and help with intake and document organization. This role offers in-person work during tax season with training provided.

Ideal candidates communicate professionally, stay organized, and remain discreet when handling sensitive information.