Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Hagerstown (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in-person. You will support daily office operations and work closely with tax professionals to ensure a smooth client experience.

This role offers training and a potential pathway into tax preparation or office leadership, with evenings and weekend availability during tax season. The incumbent will uphold privacy and provide a welcoming, professional environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication skills

Multitasking

Organization

Microsoft Office

Education

High school diploma/GED

Tools

Scheduling systems

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage appointments in-person. You will support daily office operations and work closely with tax professionals to ensure a smooth client experience.

This role offers training and a potential pathway into tax preparation or office leadership, with evenings and weekend availability during tax season. The incumbent will uphold privacy and provide a welcoming, professional environment.