Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Shallotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, and support daily operations in person, with a team of tax professionals.

This in-person role emphasizes confidentiality, organization, and strong client service. Evening and weekend availability during tax season is expected, with potential pathways into tax preparation or leadership roles.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle confidential client information with discretion.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Customer service

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, and support daily operations in person, with a team of tax professionals.

This in-person role emphasizes confidentiality, organization, and strong client service. Evening and weekend availability during tax season is expected, with potential pathways into tax preparation or leadership roles.