Seasonal Client Service Receptionist | Tax Help Desk

H&R Block, Inc.; Aylett (VA); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong customer service, multitasking, and maintaining a neat, organized office with the team. Previous office or cash-handling experience is a plus.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, and virtual interactions.

The role emphasizes strong customer service, multitasking, and maintaining a neat, organized office with the team. Previous office or cash-handling experience is a plus.