Seasonal Client Service Receptionist - Help Clients

H&R Block, Inc.; Caro (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and keep the office organized with teammates. You will thrive in a fast-paced environment, drawing on prior customer service experience and strong time-management and organizational skills.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organization

Time management

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional.

You will schedule appointments, help ensure client needs are met across in-person, phone, or virtual channels, and keep the office organized with teammates. You will thrive in a fast-paced environment, drawing on prior customer service experience and strong time-management and organizational skills.