Seasonal Tax Client Services Receptionist

H&R Block, Inc.; Taneytown (MD); On-site; USD 21,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and help keep the office clean and organized with the team.

Prior customer service experience and a high school diploma are preferred. This role offers a friendly, fast-paced environment with opportunities to build lasting client

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Phone etiquette

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You’ll schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and help keep the office clean and organized with the team.

Prior customer service experience and a high school diploma are preferred. This role offers a friendly, fast-paced environment with opportunities to build lasting client