Seasonal Client Service & Receptionist

H&R Block, Inc.; Siler City (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure a warm, efficient experience in person, over the phone, or virtually.

This role emphasizes fast-paced teamwork, strong organization, and basic Microsoft Office skills to keep the office running smoothly and to support clients through busy tax seasons.

Qualifications

• Experience in a fast-paced setting is required.
• Customer service experience is essential.
• Ability to multitask across tasks and channels.
• Strong organizational and time management skills.
• Proficient with Microsoft Office for daily tasks.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multitasking ability

Strong organizational and time‑manage

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax expert. You will help schedule appointments and ensure a warm, efficient experience in person, over the phone, or virtually.

This role emphasizes fast-paced teamwork, strong organization, and basic Microsoft Office skills to keep the office running smoothly and to support clients through busy tax seasons.