Seasonal Client Service Pro & Receptionist

H&R Block, Inc.; Durham (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and support a clean, organized office.

This role emphasizes offering a friendly, personalized experience and requires experience in fast-paced environments, strong organization, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and support a clean, organized office.

This role emphasizes offering a friendly, personalized experience and requires experience in fast-paced environments, strong organization, and proficiency with Microsoft Office.