Seasonal Client Service & Scheduling Receptionist

H&R Block; Jefferson City (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments, assist in-person, over the phone, or virtually, and keep the office organized.

This role emphasizes customer service in a fast-paced environment, requiring a friendly, proactive approach and the ability to multitask across tasks in multiple locations as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Excellent organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience working in a fast-paced (en

Previous experience in a customera0服务

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. You will help schedule appointments, assist in-person, over the phone, or virtually, and keep the office organized.

This role emphasizes customer service in a fast-paced environment, requiring a friendly, proactive approach and the ability to multitask across tasks in multiple locations as needed.